1.0 Policy Manual 1.1 Distribution of Policy Manual 1.2 Policy Implementation
2.0 Organizational Structure 2.1 Organizational Chart 2.2 Board of Directors 2.3 Executive 2.4 Chairman 2.5 Vice-Chairman 2.6 Recording Secretary 2.7 Financial Activities and Responsibilities of the Board 2.8 Management of the Co-op 2.9 Management Information
3.0 Meetings 3.1 Regular Board Meetings 3.2 Special Board Meetings 3.3 Annual General Meetings 3.4 Manager's Report 3.5 Budget Report 3.6 Minutes and Minute Book 3.7 Zone Meetings 3.8 Annual Convention 3.9 Manager's Meetings
4.0 Committees 4.1 Finance Committee 4.2 Operations & Maintenance Committee 4.3 Personnel Committee 4.4 Policy Committee
5.0 Communication 5.1 Lines of Authority 5.2 Lines of Communication 5.3 Emergency Communication
6.0 Gas Utility - Utility Management 6.1 Meters 6.2 Meter Reading and Penalties 6.3 Gas Rate and Service Charge 6.4 Gas Billing 6.5 Arrears Management 6.6 Bad Debts 6.7 Transfers and Refunds 6.8 Renters 6.9 One Call System 6.10 Damage to Gas Lines
7.0 Construction 7.1 Rural Service 7.1.1 Upgrading Rural Service 7.2 Urban Service 7.2.1 Upgrading Urban Service 7.3 Commercial Service 7.4 Subdivisions 7.5 Non-Grantable Consumers 7.6 Emergency Power Generation 7.7 Engineering 7.8 Utility Right of Ways 7.9 Veteran Easements 7.10 Crossing Agreements 7.11 Regulating Stations 7.12 Damage Claims 7.13 Pre-Construction Requirements 7.14 Scheduling of Construction 7.15 Line Moves 7.16 Regulating Station Moves 7.17 Construction Completion 7.18 Completed / Prepaid Contract 7.19 Hiring Contractors
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8.0 Services
8.1 New Services 8.2 Secondary Services 8.3 Line Locating 8.4 Burner Tip Services 8.5 Gas Smells and Leaks 8.6 Removal of Idle Services
9.0 Grants 9.1 Rural 9.2 Eligible Grants
10.0 Membership 10.1 Qualifications 10.2 Voting Privileges 10.3 Scholarships 10.4 Refund of Membership Fees 10.5 Future Direction
11.0 Administrative 11.1 Emergency Policy 11.2 Health & Safety 11.2.1. Safety Meetings 11.2.2 Worker's Compensation Board 11.3 Purchase of Vehicles, Equipment and Tools 11.4 Vehicle Use 11.5 Environment Code of Practice 11.6 Banking 11.7 Insurance
12.0 Employees 12.1 Hours of Work 12.2 Wages / Salary 12.3 Overtime 12.4 Employee Benefits 12.5 Holidays 12.6 Performance Evaluations 12.7 Training and Development 12.8 Employee Recognition 12.9 Retirement 12.10 Discipline 12.11 Hiring / Termination 12.12 Public Relations 12.13 Code of Ethics 12.14 Staff Purchases 12.15 Expense Claims 12.16 Workplace Relationship
13.0 Job Descriptions 13.1 Manager 13.2 Construction Supervisor 13.3 Gasfitter and Service Personnel 13.4 Safety Supervisor 13.5 Secretary-Treasurer / Bookkeeper 13.6 Utility Clerk 13.7 Auditor
14.0 Building Maintenance 14.1 General Housekeeping 14.2 Janitorial Duties 14.3 Security 14.3.1 Gate Security 14.3.2 Building Security Alarm 14.3.3 Key Management
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