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1.0 Policy Manual
1.1 Distribution of Policy Manual
1.2 Policy Implementation
2.0 Organizational Structure
2.1 Organizational Chart
2.2 Board of Directors
2.3 Executive
2.4 Chairman
2.5 Vice-Chairman
2.6 Recording Secretary
2.7 Financial Activities and Responsibilities of the Board
2.8 Management of the Co-op
2.9 Management Information
3.0 Meetings
3.1 Regular Board Meetings
3.2 Special Board Meetings
3.3 Annual General Meetings
3.4 Manager's Report
3.5 Budget Report
3.6 Minutes and Minute Book
3.7 Zone Meetings
3.8 Annual Convention
3.9 Manager's Meetings
4.0 Committees
4.1 Finance Committee
4.2 Operations & Maintenance Committee
4.3 Personnel Committee
4.4 Policy Committee
5.0 Communication
5.1 Lines of Authority
5.2 Lines of Communication
5.3 Emergency Communication
6.0 Gas Utility - Utility Management
6.1 Meters
6.2 Meter Reading and Penalties
6.3 Gas Rate and Service Charge
6.4 Gas Billing
6.5 Arrears Management
6.6 Bad Debts
6.7 Transfers and Refunds
6.8 Renters
6.9 One Call System
6.10 Damage to Gas Lines
7.0 Construction
7.1 Rural Service
7.1.1 Upgrading Rural Service
7.2 Urban Service
7.2.1 Upgrading Urban Service
7.3 Commercial Service
7.4 Subdivisions
7.5 Non-Grantable Consumers
7.6 Emergency Power Generation
7.7 Engineering
7.8 Utility Right of Ways
7.9 Veteran Easements
7.10 Crossing Agreements
7.11 Regulating Stations
7.12 Damage Claims
7.13 Pre-Construction Requirements
7.14 Scheduling of Construction
7.15 Line Moves
7.16 Regulating Station Moves
7.17 Construction Completion
7.18 Completed / Prepaid Contract
7.19 Hiring Contractors
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8.0 Services
8.1 New Services
8.2 Secondary Services
8.3 Line Locating
8.4 Burner Tip Services
8.5 Gas Smells and Leaks
8.6 Removal of Idle Services
9.0 Grants
9.1 Rural
9.2 Eligible Grants
10.0 Membership
10.1 Qualifications
10.2 Voting Privileges
10.3 Scholarships
10.4 Refund of Membership Fees
10.5 Future Direction
11.0 Administrative
11.1 Emergency Policy
11.2 Health & Safety
11.2.1. Safety Meetings
11.2.2 Worker's Compensation Board
11.3 Purchase of Vehicles, Equipment and Tools
11.4 Vehicle Use
11.5 Environment Code of Practice
11.6 Banking
11.7 Insurance
12.0 Employees
12.1 Hours of Work
12.2 Wages / Salary
12.3 Overtime
12.4 Employee Benefits
12.5 Holidays
12.6 Performance Evaluations
12.7 Training and Development
12.8 Employee Recognition
12.9 Retirement
12.10 Discipline
12.11 Hiring / Termination
12.12 Public Relations
12.13 Code of Ethics
12.14 Staff Purchases
12.15 Expense Claims
12.16 Workplace Relationship
13.0 Job Descriptions
13.1 Manager
13.2 Construction Supervisor
13.3 Gasfitter and Service Personnel
13.4 Safety Supervisor
13.5 Secretary-Treasurer / Bookkeeper
13.6 Utility Clerk
13.7 Auditor
14.0 Building Maintenance
14.1 General Housekeeping
14.2 Janitorial Duties
14.3 Security
14.3.1 Gate Security
14.3.2 Building Security Alarm
14.3.3 Key Management
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